Don't take it from us! See what our previous customers have to say about Petalina Dolls, we're proud of our products and our outstanding customer service

  • Hello Cate, Just wanted to say thank you for processing my refund. I also wanted to say how pleased I have been with the efficient and helpful service I have enjoyed from you and your staff. I would happily recommend you to family and friends who are looking to buy a special doll/present, not only for the lovely stock you have but for the service and advice you provide.

    I wish you every success with your business in 2014 - especially as you quite obviously deserve it. Thank you and best wishes!

    Irene
  • My daughter (6 years old) absolutely loved receiving this set for Christmas. A fantastic service from Petalina (sweet packaging and brilliant after sale service ...) I will definitely order some more Corolle things through you! All the best

    Beatrice
  • Thank you Cate and your team.
    Looking for a small doll for my grand daughter proved in vain at the usual department stores both in Peterborough and London, so many not looking like tiny tots at all and many with old heads on baby bodies!! So, to find Petalina dolls online proved a life saver. Fortunately, new stock was coming in of the doll we wanted and your efficient and friendly service followed with regular updates until ultimate arrival in time for Christmas. She is delightful and now named Isla. Thank you and a Happy New Year

    Brian
  • The service was brilliant too - the doll arrived the day after I put in my order. The personal touch by the staff was much appreciated. This is a company with people who know what they are doing.

    Maggie
  • The customer service was excellent. I needed some help choosing between two Gotz dolls and got very quick replies to my queries. Will definitely be buying from Petalina again! 

    Wenneke
  • Thank you so much for sending my order so quickly, the doll arrived just after lunch today. You have made my little grand-daughter so happy. Her mummy and me are so grateful for the excellent service you have provided. Ella has really been missing her "baby" which was stolen last weekend, and was heartbroken, as she didn't really understand where Heidi had gone.

    You really do provide a first class service and make little girl's dreams come true.

    Elaine
  • Many thanks also to the ladies of Petalina for their kind assistance and very fast efficient service. A very happy customer!

    Janet
  • Very beautiful doll, much lovelier than stock photos portray. Hair is silky and thick, clothing well made. I am so pleased with her, and the service received at Petalina's was outstanding. I received her from UK to USA 10 days from placing order. Thanks so much Cate and all. I will be a return customer!

    Teresa
  • On the three occasions recently (including Christmas) I have ordered dresses for my daughters' dolls far too late with very little hope of getting them in time, every time they have turned up the next day. On one occasion someone in the office even tried lots of outfits on a similar doll to see what fitted best. The clothes always turn up beautifully wrapped, the customer service is excellent and my girls are always delighted. Many Thanks ! 

    Tamsin
  • The most beautiful doll a little girl could have. Petalina's service and communication can be rated only as excellent.

    Stella
  • We bought this for our 4 year old daughter. It's a splendid doll with fantastic thick hair and lovely features.  Thank you so much Petalina for all your assistance when I rang in a panic and for rushing her over to us for our middle child's birthday.  You were so sweet and helpful and she arrived in time - I can never thank you enough!

    Tanya
  • The customer service I received was excellent with answers to my questions re. pants and one of the ladies actually tried the underwear set on the doll to see if it fitted before I placed the order. Packaging was pretty as well as practical.  A great service. Thank you.

    Granny Hazel
  • Arrived very quickly, well wrapped and with a little personal message. Petalina - I love your customer service.

    Clare
  • I received beautiful Lia in perfect condition! It only took 8 business days to arrive in canada! I'm very happy with petalina's professional packaging and promptness. My daughter is in love with her new beautiful doll!

    Chantelle
  • Brilliant service every time with Petalina!

    Debbie
  • Dear Cate, Thank you so much for such a quick response! I've already ordered from you before, and as always you've excelled my expectations! It is such a pleasure to deal with you, and it make all the process of choosing a gift for the little ones such a lovely and exciting experience! I will place the order tonight! Thanks again and have a nice evening.


    Kira
  • Hi Cate & Team,
    Thanks so much for doing the refund - Vanilla Blonde looks perfect, so thanks SO much for the advice.  I know she'll be a huge hit - lovely little face and quite squishy to cuddle! Thanks as well for such a great service - parcels beautifully wrapped and you're all so efficient! Have a very Happy Christmas.

    Lucy
  • Hi Cate - just a note to let you know that my Filomena arrived in Australia today - in just 17 days - WOW!  She is absolutely beautiful with the most exquisite face I have seen, and just the best red shoes ever. I am sure she will be much loved. Thank you for the wonderful service you give, and especially for the huge range of dolls you offer.
    Kind regards, and Merry Christmas,

    Jenny
  • Great customer service! Thank you for your speedy response, all ordered and hopefully ok. Im sure there will be one very pleased little girl on Christmas morning. We enjoyed trawling through your whole site and I told her she could choose any doll she wanted, this was the one. Thank you again for your help (and for many blissful evenings of dolly choosing)

    Suzi
  • Thank you for your understanding. I really appreciate how committed you are to provide excellent customer service, which is why I always try to buy from Petalina. I will get the "wonky" horse returned today.

    Tabi
  • Just received my granddaughters Miu doll, superb, love it, want them all lol, super fast delivery as well. Thank you, best service ever!

    Jane
  • Reference my order I am pleased to advise that it arrived on time and in perfect condition. Your Company should be congratulated with the service provided and especially the 'note ' inside the packaging which I have left for my granddaughter. Congratulations!

    Jean
  • I received my lovely little fleecy jackets promptly and the packaging was impeccable, a confection of wafer thin pink paper and polka dot ribbon, every little (and big) girls delight. Inside the scrumptious wrapping were the cutest little jackets complete with a hanger and dust bag ... a wonderful shopping experience with Petalina - thank you XXXX

    Mandy
  • Hi, I have just received my order - thank you so much it looks perfect. The tissue paper was a lovely touch as was the handwritten message on the delivery note from Pippa.
     
    I have just recommended you to a friend of mine here in Madrid who is looking at buying a doll for her 8 year old. Many thanks!
    Victoria
  • I just wanted to write to say a huge thankyou for sending me Matilda earlier this week. I was hoping I would love her as much in reality as I do in the photos I had seen.... and I have not been disappointed. She is simply stunning and I am thrilled! She has immediately touched my heart and I know she will bring a lot of joy.

    I am so grateful to you for your wonderful, caring service and for all that you do to make visiting Petalina such a special experience. It really does make a difference and is very much appreciated.

    Have a wonderful weekend and warmest wishes to you all,

    Sally (and Matilda)
  • Petalina is wonderful! Their customer service is outstanding. Cate is very friendly, knowledgeable, and enthusiastic about all of the dolls. It's especially great for customers like me, who can't get many of these dolls in the United States. It was also a nice touch to see Pippa's note on the packing slip. Everything was packaged and protected very well all the way to the U.S.

    Cathy
  • Hi Lisa, Just wanted to thank you for an excellent service. Very, very happy with the doll, everything I hoped it would be. Would be more than happy to recommend Petalina to all my friends.

    Hilda
  • Thank you sooo much for more than outstanding service!!!!!

    Shelli
  • Just like to thank you, I ordered the Gotz Cookie Care doll 2014 and it's beautiful. I bought it for my little girls birthday and I cannot wait to see her face when she opens her doll. Excellent service and delivery and very impressed with the whole look of the presentation. (Packing) Would definitely be ordering from you again.

    Emma
  • I must praise you also for the expertise and detail with which you you describe each and every item you have. I have never been disappointed!  Thank you Petalina!

    Jutta
  • Just wanted to drop you a line and say that our package arrived - not only are the contents adorable, it was beautifully packaged with a hand written note from your team.  Nice to see that outstanding customer service is out there!  I’m sure we’ll be back for more goodies at some point, keep up the good work.

    Helen
  • I will purchase from you again. Ordered Monday morning and arrived the next day. My granddaughter will love her doll, so pretty and well packaged. Thank you.

    Sandra
  • Thank you so much yet again for my latest purchase. Greatest service which I receive every time!

    Susan
  • First- the service was out standing, came the next day wrapped and had a bow on. The service alone gets 5 Daisy's !

    Charlotte
  • The service received from Petalina was excellent, the doll was lovely but my daughter thought it was not quite right for my granddaughter. I spoke to Cate at Petalina and it was exchanged very quickly and efficiently for another Llorona doll whiich we were delighted with and I have reviewed separately. Wonderful company to shop with, and having a new 6 week old granddaughter I will be shopping again in the future with Petalina.

    Janice
  • I wouldn't think of buying a doll, dolls' clothes or accessories from anywhere else but Petalina!!

    Irene
  • I received my parcel from Petalina & was truly delighted at the special touches that were totally unnecessary but made such a difference.... How the items were carefully wrapped in pink tissue paper & bows and the personalised note. It's the small things that make a difference :-) Thanks a lot!

    Louise
  • Thank you so much for such a speedy service. Ordered the doll yesterday lunchtime and it was delivered this evening (to the north of Scotland). By 7pm! Doll is lovely and I am sure she is the first of many I'll be ordering for my grand daughter. 

    Best customer service I've ever had -thank you!

    Margaret
  • Thank you Cate. I was getting a bit concerned but my parcel arrived yesterday. The doll is just perfect for my grandaughter and it's so beautifully wrapped too. Thank you for your very kind concern and follow-up; I shall recommend your excellent service to anyone looking to buy quality dolls and accessories.

    Best wishes for an enjoyable Christmas break.

    Alison, Australia
  • We received the gorgeous gotz happy kidz doll Emily from you more than two weeks ago, sooner than we expected. The doll came in a fine condition. She is wearing now a nice warm sleeper uniform and she feels comfort like a real baby. First of all your service is perfect. Very nice christmas gift for our just teen daughter and all of our family. We will be back soon to buy some beautiful Petalina's doll outfits for our little Emily.   

    Thank you very much Cate.
    You are one of the best stores, we've bought worldwide
    Voula, Greece
  • As ever the service from Petalina was superb. Quick delivery and so well packaged Hannah arrived in pristine condition, with the little personal touch that always make their parcels a bit special.

    Rosemary
  • Petalina really are the only place to do your doll shopping too, believe me. Never failed me yet, thank you Petalina.

    Pam
  • Hi Cate,  i just wanted to let you know that I received my order on Tuesday. The dolls and accessories are just beautiful, arrived promptly and in good condition. I know my girls will be delighted with them. Thank you for the great reliable service.

    Maria
  • A very big thank you and recommendation also to Petalina Dolls for a great website and superb customer services.

    C
  • Hi Cate, She was really happy opening her new doll on her birthday. She has so many dolls - mostly from you - but loves them all. Thanks to your site I have discovered so many lovely dolls that I wouldn't have known about and she now has Gotz, Kathe Kruse and Corolle.. Even the American Girl I bought from a friend was bought because they had been mentioned on your page. So thanks very much for the happy times I've had choosing and buying the dolls and I hope Evie wants dolls for a couple more years yet!

    Lindsay
  • Hi! I just wanted to let you know I received my order. The 2 Matilda outfits... I was amazed how fast they got here (America). I really love how you had them wrapped up in pretty pink tissue paper. It is so much fun getting a package in the mail with personal touches like that. That doesn't happen just anywhere. Thanks so much again....

    Amy
  • What amazing service, brilliant communication, friendly, helpful delivery which was on time! The pram is just so cute can't wait for our little granddaughter to see it. Thank you so much, I can definitely recommend Petalina!

    Debbie
  • Very fast delivery and beautifully packaged with a personal touch. Friendly service. Would definitely order from Petalina again.

    Rose
  • Service from Petalina is among the best we have ever had. We appreciated the personal note included in our box. Impressed by the packaging. We recommend this company to all our friends. Just cannot be faulted.

    Jeanette
  • Service from Petalina was impeccable.

    Ashley
  • Just wanted to let you know Maisie arrived safely in Australia today. She is stunning and I will certainly be ordering and recommending you to friends. I know my grand daughter Izabella is going to love her and the sets of clothes. Thank you so much.

    Ros
  • Brilliant website and gorgeous dolls!! I liked the choice available as quite often in shops the choice isn't great - you are sure to find a doll to suit any age range. My dolls arrived nicely packaged and on time! Excellent!!!

    Melanie
  • Fantastic service, beautiful doll and lovely people to deal with. Very efficient and came packed beautifully complete with a little message card! Very impressed, will be back.

    Alicia
  • Hello Cate, just wanted to drop you a quick note to say thank you for the excellent service we have received from Petalina.  The doll arrived in time for my daughter's birthday yesterday and was beautifully wrapped. Beatrice took to her straight away and she undressed her almost as soon as she was unwrapped!  She has been named Doris and it looks like she will be a well-loved little friend. The speed of service, personalised advice and attention to detail have all been brilliant and I won't hesitate to recommend your company to other people. Thanks again.

    Emma
  • Hi Cate, Thank you so much for your advice on Classic Kidz v Happy Kidz, Laura arrived yesterday and is simply beautiful! my daughter is going to be over the moon on Christmas day! Christmas 2013 all sewn up in 1 pretty package from Petalina! Thank you very much for great service.

    Sarah
  • Grace is a beautiful doll! My daughter will be thrilled. The service at Petalina is amazing. Thank you so much xxx

    Rebekah
  • Wonderful service from Petalina and the Kathe Kruse doll is absolutely adorable.  Thanks so much for your prompt delivery and excellent customer care.

    Paula
  • I want also to give an A+ for the service by Petalina. Alister and Jakob arrived safe and sound to Finland because they were so well and carefully packed. Thank you.

    Barbara
  • Hello, would just like to say thankyou for gettiing Elsa to my granddaughter on time. Your service has been excellent which can be hard to find these days. Thankyou again.

    Linda
  • My Granddaughter has several dolls from Cate's wonderful "Petalina" doll site and she loves every one. The difference in buying from Cate as opposed to any of the big chains is not only Cate's expertise in finding the right dolls in the first place (safety tested, great quality control, etc) but the follow up customer service is bar none. This is someone who puts her heart and soul into her business and who creates a lot of happiness for the children who receive them. This kind of attention to detail in business is rare these days. Hats off to Cate for providing what the big sellers cannot - Excellence.

    Wilma
  • Petalina is a fantastic company with great customer service, my daughters doll arrived promptly with no fuss & beautifully packaged. These dolls are so different from anything you get can get from other toy shops, specially chosen, your daughter will love them as mine already does.

    Katherine
  • Dear ladies at Petalina, you are UNBELIEVABLE! We already got our Little Muffin dolly! And with ordering it Tue evening we sure did not expect it to arrive first thing Thurs morning. Here in Cumbria we don't get things delivered THIS fast! Another thing that really impressed me was the fact that the dolly we got was a sale item, yet she got the same lovely treatment: the bow and the sweet pink tissue paper, and a personal note from Lisa. So, thank you very much, have a wonderful weekend, and we will definitely be back!!!

    Tanya
  • Your dolls are absolutely beautiful. as a woman of colour I have searched high and low to find dolls for my daughter to reflect her ethnicity. We have dolls of all shades and it's nice that we can actually buy a few here in the uk where we live, under one roof. Well done. Most of our dolls I've had to purchase in the USA spending a fortune in shipping fees. Your website is like a breath of fresh air. Keep up the great work. Thanks again and i shall be spreading your name amonsgt friends.

    Hannah
  • So pleased with the service, the site is great to use, and there is a personal touch from all at Petalina. Thank you

    Aileen
  • Very quick dispatch and delivery and prompt reply to my emails and call. I highly recommend this company.

    Abel
  • I looked everywhere for a doll for my daughter's 3rd birthday  - Hamleys, John Lewis, Early Learning etc and couldn't find anything suitable, or at all nice until I came across the PETALINA website - and there was every single beautiful, perfect doll any child could possibly dream of! I chose this doll and my daughter LOVES her and spends hours playing with her and will not leave the house without her.  Perfect for a 3 year old and we bought the ballet outfit as well.  Thank goodness for Petalina!

    Richenda
  • The doll arrived today and she is absolutely beautiful. Thank you so much for stocking such beautiful dolls.  What you find in the toy shops here in England are so disappointing and finding your website was such a joy! Your service is always superb! Thank you a million times over. Can't wait to give Carla to my daughter as an end of school year present

    Rebekah
  • Beautifully packaged, quickly dispatched. The doll's clothes themselves, are incredibly sweet and very well made. Very happy with the whole process of buying from here. Thank you so much.

    Fi
  • Hello! Just to say that we have received Miss Vanilla Brunette.  Hurray! Our shopping experience with you has been great - the emails from you kept us informed about despatch and delivery and the doll arrived during the times you said. The whole transaction was easy and so prompt. The rain was pouring outside and we were feeling fed up with the weather and then we opened the parcel to find it full of gorgeous pink tissue paper and the doll, looking quite glorious and a personal note written in pink! It is a birthday present for Alexia, our grand-daughter, and she is sure to be delighted.  She loves PINK, too.

    Aviva
  • Grace arrived for my daughter today.  Yes, she is definitely a hit!  Ordering, paying and delivery with Petalina has been easy.  I have ordered dolls from another competitor and your service is so much better.  Thank you

    Karen
  • WOW thankyou! We recieved your lovely vanity case gift today and surprised by the cute bunny and pillow and blanket inside . It more than makes up for the missing teddy. We will definitely order more from Petalina ....... not only do you provide gifts of gorgeousness but have shown you care about the customers who buy from you ! Thank you! You are AAA RATED.

    Teri
  • Baby Nick received on Friday… He is so adorable, my daughter (7) is going to love him. She looks at your website almost every day and even gives Nick a kiss. She is beside herself already – and we’ve still got 3 weeks to go !!  Thank you for super speedy service and such beautiful dolls.

    Lisa
  • I recently purchased a Silver Cross Molly rag doll from you. Can I say that it is beautiful, my daughter loves her dearly & the service was brilliant. I will defiantly be visiting & buying from you guys again. Thanks so much. xx

    Katy
  • As usual an amazing service from Petalina despite cutting it fine with christmas ordering arrived in good time and wonderfully packaged. So glad I have a girl so I can continue to use this great website!

    Kerry
  • Just like to say how thrilled I am with the Gotz hair styling head ordered for my granddaughter's 5th birthday on Sunday. Excellent quality. So much nicer than any other I looked at on the internet. I only ordered this on Sunday and it arrived Tuesday lunchtime. Beautifully packed. First class delivery/tracking service. Only one problem - I wish I had discovered your website much sooner! Thanks again.

    Kathy
  • Just a quick email to thank you so much for the doll and the outfit we received this week. The doll was so well packaged and we loved the pink tissue paper and ribbon. It gave a personal touch to our order. We are very happy with our new doll, she is very beautiful. Look forward to ordering from you in the future. Many thanks again for the wonderful service. We will certainly recommend you in the future.

    Leah
  • It is always nice to order from Petalina as the customer service is excellent and purchases always arrive promptly and wrapped with such care. Thank you.

    Lindsay
  • Thank you so much for such great service and for getting my order to me so quickly. I am so thankful for your wonderful service and it is so refreshing to make a successful purchase with such great customer service and reassurance. The Corolle carry bed arrived exactly as informed by Interlink Express today and it is absolutely great, I know it will make my daughter's birthday on Sunday.

    Lizzie
  • Dear Petalina team, just a quick note during your busiest time to thank you all for providing a great service and beautiful products. I'm now a repeat customer, and have recommended you to many friends. There are few independent businesses that provide such a seamless purchase to delivery service. Well done you, and merry Christmas!

    Deidre
  • Great price, and service from Petalina was very fast and efficient- as always, which is really appreciated. Thank you :-)

    Amber
  • Hi just had to email to say thank you. I received my order of Hannah at the Ballet Asian Doll this afternoon and I could have cried at the extra little details in the loving way she was packaged. She now has to go to ' Santa' for delivery to my Grandaughter. Thank you once again for making my internet shopping a really pleasant experience, I'm sure she will be a hit. I will send a review after ' Santa' has been.  Merry Christmas to you all.

    Christine
  • You have gob smacked me this time. (In a good way). :) Your normally fantastic service has now become AWESOME. My two beautiful new dolls arrived in Australia in just over a week. Thank you!

    Debbie